Online shopping procedure

Choose Product→Cart→Information and payment→Order finish

  1. Choose Product

Browse www.cleanwaterhk.com to find your products or directly search the product model for choosing.

  1. Cart

Select the quantity of the product in the product page, click “add to cart”, the selected product will be in your shopping cart then you can continuously to browse other products. After selecting all the products, click the “cart” bottom at the top right of the page to entering the billing page.

  1. Information and payment

Clearly and details information of recipient, delivery address and contact, click “ORDER” after filled all information.

  1. Order finish

All PayPal payments are processed in real time. Once your PayPal payment has been verified, we will process your order immediately.

 

After the payment is completed, the order is established and you will receive a notification email in your registered e-mail for notice you the order has been successfully ordered. Clean Water HK Limited will call to confirm the order within 1-4 working days (Monday to Friday; except public holidays). Delivery time will be depends on the situation at the time.

 

Delivery services

We are providing the delivery service in Hong Kong only. (Extra HK$400 for Island area, Discovery Bay and Tong Chung area)

Post office box addresses are not accepted.

Delivery time is from 9am to 6pm from Monday to Friday.

The delivery company does not verify the identity of the recipient and Clean Water HK Limited will not assume any responsibility.

Clean Water HK Limited is not responsible for the damage of the delivered goods.

If the product item or quantity does not match the order, please contact customer service immediately on the day of delivery. Hotline: (852) 2345 8801 (Business Hours: Monday to Friday, 10am to 6:30pm)

 

Website security

Data transmission of all transactions in this online store is encrypted using SSL certificates, which effectively protects your data. All credit card payments are processed in real time, providing you with a safe and secure shopping environment.

At checkout, you can learn about your security checkout mode from the padlock icon at the end of your browser's address bar in the corner of your browser window.