Return terms and conditions

Items must be returned through Clean Water HK Limited and distributors (Where to buy - Clean Water HK Limited website) and must be replaced within seven days from the date of receipt.

The item to be replaced must be together with the original invoice.

The goods do not accept unreasonable requests for returns, and the damaged goods cannot be replaced.

Items can only be replaced once.

No refund will be accepted.

 

If you need to go through the return, please contact customer service department:

Hotline: +852 2345 8801 (Business Hours: Monday to Friday, 10am to 6:30pm)

Email: info@cleanwaterhk.com

No shipping fee will be returned.

The return procedure needs to be processed within three to four weeks (calculated from the receipt of the return date). After the procedure is completed, the customer service department will inform the customer about the details.

Clean Water HK Limited is not responsible for the damage after delivery of the goods.

If the product item or quantity does not match the order, please contact customer service immediately on the day of delivery.

In the event of any dispute, Clean Water HK Limited will retain the final decision. Clean Water HK Limited reserves the right to change the above terms and conditions without prior notice